Returns & Exchange

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Returns and Refunds


We do not offer returns or refunds due to hygienic reasons except if products received are defective or damaged.


If you think your order is applicable for a refund, send us an email at hello@ktees.co. Complaints must be made not more than seven (7) days after item(s) is received.


Once successful, you would have to return the defective item to us. Once return is received, we will proceed with the refund the amount of the purchased item to your bank account 3-5 business days.


Exchanges

We always ensure products are in good condition before shipping them out. We only accept exchanges if they are defective or damaged exclusive of damages to the packaging.

  1. Item(s) has not been used and in the original packaging.
  2. Item(s) cannot be exchanged with different colour or product even if they have the same price.
  3. Item(s) must be posted within seven (7) upon receiving local delivery. Item(s) received more than seven (7) days will not be entertained.
  4. Item(s) exchange is subject to stock availability.


To apply for an exchange, send us an email at hello@ktees.co indicating your order number and a picture of the product.


We are unable to offer any replacement for any other reasons (eg. change of preference).


Sale items are final meaning they are non-refundable and non-exchangable.

All returns must be made to the following address:


Ktees Enterprise

J5-0-1 Delima J Apartment,

Jalan 4/76E,

Desa Pandan,

55100 Kuala Lumpur,

Malaysia